Shipping policy

Effective date: July 31, 2026

AxoNNexA Store ships to the locations made available at checkout. Available rates, carriers, and delivery options can vary by product, destination, supplier, and carrier restrictions.

Processing time

Most orders process within 2-5 business days, excluding weekends and holidays. Supplier-partner items, high-demand items, or items requiring extra verification may take longer. If we become aware of a meaningful delay, we will do our best to notify you.

Estimated delivery time

• United States: commonly 3-10 business days after shipment, depending on product and carrier.
• International: commonly 7-21+ business days after shipment, depending on destination, customs, carrier, and product restrictions.

Delivery estimates are not guarantees. Weather, carrier disruptions, customs processing, incorrect addresses, holidays, and remote delivery areas can cause delays.

Multiple shipments

Items in the same order may ship separately and may arrive on different days. Tracking information will be provided when available.

Shipping charges

Shipping charges, if any, are calculated and displayed at checkout before purchase. Free shipping only applies when shown at checkout or on an active promotion.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an address error. We cannot guarantee changes after an order has started processing.

International orders, duties, and taxes

International customers are responsible for any import duties, taxes, brokerage fees, customs charges, or local regulatory requirements. Customs delays are outside our control.

Lost or missing packages

If tracking shows delivered but you cannot locate the package, please check the delivery address, mailbox/parcel locker, building office, household members, and neighbors first. Contact us within 7 days so we can help review the tracking and carrier options. We cannot guarantee replacement or refund when a carrier confirms delivery to the address provided.

Restricted products

Some products, including batteries, electronics, smart card readers, cameras/security devices, wireless devices, or regulated accessories, may be restricted by carrier, destination, workplace, agency, or local law. Customers are responsible for lawful import, installation, and use.

Questions

For shipping questions, contact us at luiz.santiago@axonnexa.com.