Return and refund policy

Effective date: July 31, 2026

Thank you for shopping with AxoNNexA Store. We curate practical technology, smart-living, field/travel, and related products. Because some items may be fulfilled through brand, supplier, or marketplace partners, return eligibility can vary by product. This policy applies unless a product page or supplier warranty states a stricter requirement.

Return window

You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the same condition that you received it, and returned with original packaging, accessories, manuals, and proof of purchase.

How to start a return

Email luiz.santiago@axonnexa.com with your order number, the item you want to return, the reason for the return, and photos if the item arrived damaged or defective. Please wait for return authorization and instructions before shipping anything back. Unauthorized returns may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include clear photos of the product, packaging, and shipping label so we can review the issue and work on a replacement, refund, or other resolution.

Non-returnable items

• Gift cards, downloadable or digital products, software or license codes.
• Final sale or clearance items when marked final sale on the product page.
• Personalized, custom, or special-order products.
• Opened hygiene, wellness, or personal-use products when return is not appropriate for health or safety reasons.
• Items damaged by misuse, improper installation, modification, or normal wear and tear.
• Products that cannot be returned under supplier, carrier, battery, hazardous-material, export-control, or safety rules.

Return shipping

Unless the item was damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, duties, taxes, shipping protection, and insurance fees are not refundable unless required by law. We recommend using a trackable shipping service.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Cancellations

Orders can usually be canceled before they are processed or submitted for fulfillment. Once an order has been sent to a supplier, fulfillment partner, or carrier, we cannot guarantee cancellation. If cancellation is no longer available, the return process may apply after delivery.

Exchanges and warranties

Exchanges depend on product availability. Some products may include manufacturer or supplier warranty coverage. Contact us and we will help route the request where possible.

Questions

For return or refund questions, contact us at luiz.santiago@axonnexa.com.