Privacy policy

Effective date: July 31, 2026

AxoNNexA Store respects your privacy. This policy explains how we collect, use, and share information when you visit https://shop.axonnexa.com, place an order, contact us, subscribe to updates, or otherwise interact with the store.

Information we collect

• Contact and account information, such as name, email address, phone number when provided, billing address, shipping address, and account credentials if customer accounts are enabled.
• Order and commercial information, such as products viewed, products purchased, order history, returns, support requests, and transaction details.
• Payment-related information processed by Shopify and payment providers. We do not store full payment card numbers on our own systems.
• Device and usage information, such as IP address, browser, device type, pages viewed, referring pages, approximate location, cookies, and similar technologies.
• Communications you send to us, including support emails, return requests, privacy requests, reviews, or feedback.

How we use information

• To operate the store, process payments, fulfill orders, ship products, provide tracking, handle returns, and deliver customer support.
• To communicate about orders, support issues, policy updates, security, and administrative matters.
• To prevent fraud, protect the store, comply with legal obligations, resolve disputes, and enforce our policies.
• To improve the storefront, products, customer experience, analytics, and marketing, including email or promotional messages when you have opted in or when otherwise permitted by law.

How we share information

We share information only as needed to operate the store and meet legal obligations. This can include Shopify, payment processors, fraud-prevention providers, fulfillment partners, suppliers, shipping carriers, email and marketing providers, analytics tools, professional advisors, and government or legal authorities when required.

Shopify and third-party services

Our store is powered by Shopify. Shopify and related service providers may process personal information to provide ecommerce, checkout, payment, analytics, security, and platform services. You can review Shopify privacy information at https://www.shopify.com/legal/privacy.

Cookies and analytics

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, support checkout, measure performance, prevent fraud, and improve marketing. Browser settings may allow you to block or delete cookies, but some store features may not work correctly.

Your choices and privacy rights

Depending on where you live, you may have rights to request access to personal information, correction, deletion, portability, restriction, or to opt out of certain data sharing, sale, targeted advertising, or marketing communications. To submit a privacy request, email us at the address below. We may need to verify your identity before fulfilling a request.

Marketing communications

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Transactional messages about orders, support, security, or legal notices may still be sent.

Data retention

We retain information for as long as reasonably needed to operate the store, provide services, comply with tax/accounting/legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Children

The store is not intended for children under 13. We do not knowingly collect personal information from children under 13.

International users

If you access the store from outside the United States, your information may be processed in the United States and other countries where Shopify or our service providers operate.

Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a new effective date.

Contact

For privacy questions or requests, contact luiz.santiago@axonnexa.com.